AREAS OF EXPERTISE

Quality

Quality

Quality care is easily achieved through development of a streamlined process that enables all relevant patient information to be captured at each visit.

STAFFING MODEL

STAFFING MODEL

Our lean staffing model for practices enables all employees to perform at their optimal capacity, allowing for not more staffing, but more efficient staffing.

Incentives

Incentives

As healthcare moves from volume based to value based, we are well positioned to help you execute on the incentive programs designed to reward quality care.

Culture

Culture

Develop a practice culture that allows you to meet the needs of your patient population and proactively embrace the language of prevention.

Leadership

Leadership

Learn to lead your practice not just from an expert technician perspective, but as that of the manager of your practice and an entrepreneur of your business.

PRACTICE GROWTH STRATEGY

PRACTICE GROWTH STRATEGY

We will guide you to an effective growth strategy at which patient satisfaction is placed at the forefront thereby leading to increased referrals and decreased leakage.

Quality

Quality begins with capturing the right data throughout the patient visit. Quality care is easily achieved through development of a streamlined process that enables all relevant patient information to be captured at each visit. Poor documentation, inaccurate data, and insufficient communication can result in errors and adverse incidents. With accurate and appropriate content in a usable and accessible form, you can realize the benefits of your EMR. We help you integrate your own “internal quality department” enabling you to manage and communicate patient data effectively. This approach allows your staff to enact evidence-based knowledge management. Our proven method ensures that the right information is captured and that the right course of action follows.

 Lean Processes

Our lean staffing model for practices enables everyone to perform at their optimal capacity and improves communication and cooperation among your team. We can help expand the roles of your team for greater efficiency. Not only does this improve your bottom line but it also increases employee work satisfaction. We analyze your current processes and help you determine how to improve your workflows. Similar to other quality improvement initiatives, implementing and sustaining the future state of a process involves Plan-Do-Study-Act (PDSA) cycles. We provide the tools and training so that you can continue to make adjustments for continuous improvement.

Incentives

Get rewarded for quality care. Many providers are unaware of the performance incentive programs available. We can help you assess eligibility and focus on key indicators across a number of Pay-for-Performance programs for maximum results. Let us show you how to seize opportunities to receive significant revenues. Measure twice, submit once. Take advantage of the measures that overlap between Meaningful Use and PCMH recognition and double your return. We will assist you by outlining a plan to address both MU and PCMH objectives.

Culture

Delivering culturally sensitive preventive care can be challenging given food preferences, lifestyles, and norms. Effective listening and employing appropriate ways to express empathy is crucial for communicating with a diverse patient population. Clarifying instructions to avoid confusion is especially important. With simple techniques we can train your staff to support your efforts and ensure effective two-way communication with patients and their families, greatly improving medication adherence and overall customer satisfaction.

Leadership

Dr. Delmont is available to speak to your hospital or organization on a variety of topics related to Healthcare. Dr. Delmont has established herself as a prolific lecturer and speaker, sharing her insights on a wide variety of health-related, women-related and community issues. In addition, she frequently appears on popular television programs, rendering her expertise to minority communities nationwide. Learn to lead your practice not just from an expert technician perspective, but as that of the manager of your practice and an entrepreneur of your business.

Practice Growth Strategy

By improving internal processes, training staff, and aligning with other healthcare organizations such as IPAs and ACOs, providers can remain independent, leveraging shared resources, capturing valued based payments and ultimately increasing profitability.